If you can add a product to your basket, we deliver to your area. We deliver across Dubai, Abu Dhabi, Sharjah and the wider UAE. Same-day delivery is available in Dubai.

We deliver 7 days a week from 6:00 AM to 10:00 PM. Delivery slots are available on a first-come, first-served basis. QualityFood Pass members can request 60-minute delivery in Dubai when an express slot is available. Other customers can select a scheduled Dubai delivery window.

In Dubai: AED 25 for orders below AED 50, AED 10 for orders of AED 50 to 199, and free delivery from AED 200. QualityFood Pass members get free delivery from AED 75 in Dubai and from AED 150 across the rest of the UAE. Rest of the UAE: free delivery on orders of AED 300 and above, otherwise AED 30. Remote areas have a flat fee of AED 50 (2-day delivery) and certain far areas AED 100 (3-day delivery); a few locations are outside our service area. See Delivery Areas & Fees. Your exact delivery fee is always shown at checkout. No minimum order required.

After finishing your shopping and before checkout, you will be prompted to choose your preferred delivery slot.

Yes, if we haven't started preparing your order yet. Contact us as soon as possible at +971 52 435 3400 or via WhatsApp.

Contact us immediately at +971 52 435 3400 or customer.service@qualityfood.ae and we will assist you.

Anyone at the delivery address can receive the order. Our drivers can deliver to your front door or directly to your fridge, just ask them.

Our vans have climate-controlled compartments keeping fresh items at +4°C. Heavy items are packed at the bottom, and chilled items are separated from dry goods.

Our membership: free delivery from AED 75 in Dubai and AED 150 across the UAE, 10% member prices on a weekly selection of best sellers and new arrivals, 60-minute delivery in Dubai and member prices in our Al Quoz store. AED 29 a month or AED 249 a year, cancel anytime. See the Pass.

Make sure you are signed in at checkout with the account you joined with. Free delivery applies to Dubai orders from AED 75 and to the rest of the UAE from AED 150 (remote and far areas keep their flat fee). If it still doesn't apply, WhatsApp us on +971 52 435 3400.

Open My member card on your phone and show it at the till. Our team adds you to the sale and applies your member prices.

We accept Visa, Mastercard, American Express, Apple Pay, Samsung Pay, and cash or card on delivery. The maximum cash on delivery amount is AED 5,000. Only AED is accepted for COD.

Add items to your basket, then click "Proceed to Checkout." Enter your delivery address and payment details. You'll receive an order confirmation and email summary.

Failed transaction amounts are automatically reversed to your bank account within the next working day.

For items sold by weight, the final price is confirmed after your order is prepared. We may charge up to 120% of the estimated cost, and any difference is refunded upon delivery. You only pay for what you receive.

You'll receive an email with your order confirmation and a detailed delivery note once your order is delivered.

We offer a 24-hour exchange or refund upon approval. If you're not satisfied, call us at +971 52 435 3400 or email customer.service@qualityfood.ae.

You can reject any unsatisfactory items at the time of delivery. Our driver will record this on their device and your refund will be processed automatically once you sign.

If we can't find an item from your order, our team will call you to let you know before delivery. You won't be charged for missing items.

Add items to your basket, click "Proceed to Checkout," enter your details and complete payment. You'll receive an order confirmation and email summary.

Log in to your account to make changes, or contact us at +971 52 435 3400 as soon as possible.

Log in and go to Order History. If the cancel option isn't available, contact us immediately at +971 52 435 3400.

Go to My Account then Order History, select your order and the delivery time and status will be shown.

Yes. You can specify a different delivery address from your billing address at checkout, or update your default address in My Account.

Click the + icon next to any product and it will be added to your basket automatically.

Click the basket icon at the top right, then click the Remove icon next to the item you want to delete.

Click the basket icon, then use the - or + buttons next to the item. The total updates automatically.